FAQ Help Center
Here, you’ll find clear and concise answers to common questions about our products, order process, shipping, and returns. Our goal is to provide you with all the information you need to shop with confidence and enjoy a seamless experience. If you have any further inquiries, our dedicated support team is always ready to help.
General Inquiries
At Orbitool USA, we prioritize your inquiries by addressing messages in the order they arrive. Our dedicated team usually responds within 24 hours, ensuring you receive prompt and reliable support.
We provide an extensive range of high-quality tools and equipment designed to meet the diverse needs of professionals, DIY enthusiasts, and retailers. Our selection includes precision hand tools, advanced power tools, automotive components, industrial machinery, and essential items for home and garden projects—all chosen for their durability, performance, and innovation.
Absolutely. At Orbitool USA, every product is 100% genuine, sourced directly from authorized distributors and trusted brands. This ensures you receive high-quality tools that meet strict industry standards.
At Orbitool USA, we take pride in offering an extensive range of industry-leading brands. Our portfolio includes renowned names such as Milwaukee, DeWalt, Makita, Gearwrench, 3M, Robinair, SEM, Power Probe, Haltec, Bondhus, and Induction Innovations. We also feature trusted brands like K Tool, Ridgid, and Metabo, among others. Each brand is carefully selected and sourced directly from authorized distributors to ensure you receive authentic, high-performance tools that meet the highest standards of quality and reliability.
Orders are typically shipped as a single package. However, depending on the size of your order and product availability, it may be split into multiple shipments, which could arrive 1–2 business days apart. Rest assured, each package is carefully handled to ensure prompt and secure delivery.
Yes, we offer tailored wholesale solutions for commercial clients at Orbitool USA. For more information on pricing, terms, and the ordering process, please contact our dedicated sales team.
At Orbitool USA, we provide a range of secure payment options to ensure a seamless checkout experience. We accept major credit and debit cards—including Visa, MasterCard, American Express, and Discover—as well as secure online payments through PayPal. All transactions are processed using industry-standard encryption to protect your personal information.
Our warranty coverage is determined by the specific terms set by each brand we represent. We source our tools from authorized distributors, ensuring that every product’s warranty is fully supported by the manufacturer. For detailed information on warranty terms, please refer to the product documentation or contact the manufacturer directly.
Can’t find an answer?
If you still have questions, our dedicated support team is here to help. Please reach out via email or phone, and we’ll ensure you get the answers you need to make informed decisions. Your satisfaction is our priority.
Returns & Exchanges
Yes, you may return your purchase within 30 days. To qualify for a refund, items should be in perfect, resalable condition with all original packaging and accessories intact. Please note that if an item is damaged due to circumstances not covered by the product warranty, it may not be eligible for return. For more details, please refer to our Returns & Exchange Policy or contact our support team.
At Orbitool USA, we’ve streamlined our return process to ensure it’s as simple and hassle-free as possible. To begin a return, please contact our customer support team with your order details. You’ll be provided with a Return Authorization (RA) number and clear, step-by-step instructions on how to package and send your item back in its original condition. Once we receive and inspect your return, we’ll promptly process your refund or exchange in accordance with our return policy guidelines.
We primarily serve customers and retailers within the United States through our established network of authorized partners. If you’re located outside the U.S., please contact our customer support team for more information on international purchasing options or potential retail partnerships. Our goal is to make our premium tools accessible wherever you are.
Once your returned item is received and inspected, we typically process your refund or exchange within 5-7 business days. You’ll receive a confirmation once your return has been finalized.
Unless your return is due to a defect or an error on our part, the customer is responsible for covering the return shipping fees. Please refer to our Return & Exchange Policy for further details.
Yes, exchanges are available if you prefer to swap your purchase for another product. Simply contact our support team, and we will guide you through the exchange process.
No, returns cannot be made directly to a store. All returns must be processed through our online system or by contacting our customer support team, who will provide you with a Return Authorization (RA) number and detailed instructions on how to send the item back. This ensures a streamlined and efficient process for every return.
Shipping & Recent Orders
Due to our efficient fulfillment process—typically shipping orders within 24 hours—address changes may not always be possible. If you notice an error, please contact us immediately with your name and order number. We will make every effort to update the address before your package is dispatched, though we cannot guarantee changes once the order is in transit.
At Orbitool USA, most orders are prepared for shipment within 24 hours of placement. However, during periods of increased demand, processing may take between 1 and 3 business days. We appreciate your patience as we work diligently to ensure every order is carefully handled and promptly dispatched.
At Orbitool USA, our warehouse processes orders Monday through Friday, excluding major holidays. We strive to ship your package within 1 to 2 business days after your order is placed. Once your order is dispatched, you’ll receive a confirmation email with a tracking number so you can easily monitor your shipment.
Yes, Orbitool USA proudly serves customers nationwide. We offer free shipping on orders over $99, ensuring our high-quality tools reach you wherever you are in the U.S.
Once your order has shipped, you’ll receive an email containing a tracking number and a link to our carrier’s tracking page. This allows you to monitor your shipment’s progress in real time until it reaches your doorstep.
Yes, we offer expedited shipping for customers who need their orders delivered faster. During checkout, you can select from various expedited shipping methods based on your location. Please note that additional fees may apply for expedited delivery.