Introduction:

Welcome to Orbitool USA. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. We are committed to maintaining the confidentiality, integrity, and security of your personal data. By accessing or using our site, you agree to the practices described in this policy.

Information We Collect:

a. Personal Information:
When you interact with our website—such as creating an account, placing an order, or contacting customer support—we may collect personal data including, but not limited to:

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information (e.g., credit card details)
  • Order history and customer preferences

b. Non-Personal Information:
We also gather non-identifiable data to help enhance your user experience and optimize our services. This may include:

  • IP address, browser type, and operating system
  • Device information and geolocation data
  • Usage data such as pages visited, time spent on pages, and referral sources
  • Cookies and similar tracking technologies

How We Collect Information:

a. Direct Interactions:
Information is provided by you when you complete forms, subscribe to our newsletter, or communicate with us via email or phone.

b. Automated Technologies:
We employ cookies, web beacons, and other tracking tools to automatically collect technical data and understand your browsing behavior. These tools assist us in tailoring your experience and improving our website’s functionality.

How We Use Your Information:

Your personal information is utilized to:

  • Fulfill Orders: Process and complete your orders, manage payments, and coordinate shipping.
  • Enhance Your Experience: Personalize your interactions with our website, analyze site usage, and improve our offerings.
  • Customer Support: Respond to inquiries, resolve issues, and provide updates on your orders.
  • Communication: Send order confirmations, updates, and promotional materials (with your consent).
  • Security and Fraud Prevention: Monitor for suspicious activity and protect our users and business from fraud.

Sharing Your Information:

We share your information with third-party service providers who assist us in operating our business. These include:

  • Payment Processors: Securely handle payment transactions.
  • Shipping Companies: Facilitate the delivery of your orders.
  • Analytics Providers: Help us understand user behavior and improve our services.

All third parties are contractually obligated to protect your data and use it solely for the purposes specified by Orbitool USA. We may also disclose information when required by law or to protect our rights.

Cookies and Tracking Technologies:

Our website uses cookies to collect and store information about your browsing habits. Cookies allow us to remember your preferences and enhance your online experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or are manually deleted.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may impact the functionality and performance of our website.

Behavioral Advertising:

We may use your data to display targeted advertisements and marketing communications that align with your interests. For example, our advertising partners may use cookies and similar technologies to collect information on your browsing habits. You have the option to opt out of targeted advertising through your browser settings or via the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Legal Basis for Processing:

For users located within the European Economic Area (EEA), our processing of personal information is based on the following legal grounds:

  • Consent: Where you have provided explicit permission.
  • Contractual Necessity: To fulfill our obligations under the contract between you and Orbitool USA.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: To enhance our services, prevent fraud, and improve your user experience—provided these interests do not override your fundamental rights.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, it will be securely deleted or anonymized.

Automated Decision-Making:

Certain aspects of our operations may involve automated decision-making processes, such as fraud detection and order verification. These processes use algorithms to assess risk and ensure the security of transactions. Such decisions do not have a significant legal or personal impact on you.

Your Rights:

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

  • Access your information
  • Request corrections or updates
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability

To exercise these rights, please contact us at the details provided below. We will respond in accordance with applicable data protection laws.

Do Not Track:

Currently, our website does not alter its data collection practices in response to “Do Not Track” signals. You can manage your preferences through your browser settings.

Changes to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy regularly.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

For further information or to exercise your rights under this policy, please reach out to our customer support team.